Terms and conditions
COVID 19 UPDATE
IN THE EVENT OF GUESTS HAVING TO CANCEL THEIR BOOKING UNAVOIDABLY DUE TO THE PANDEMIC, WE WILL REFUND IN FULL LESS A £5-£10 CHARGE TO COVER OUR COSTS. IN THE EXCEPTIONAL CIRCUMSTANCES OF A GUEST AT REDBURN TESTING POSITIVE AND HAVING TO SELF-ISOLATE IN ACCORDANCE WITH NHS / GOVERNMENT GUIDANCE, WE WOULD HAVE NO ALTERNATIVE BUT TO CANCEL SUBSEQUENT BOOKINGS AT VERY SHORT NOTICE. WE CANNOT ACCEPT ANY RESPONSIBILITY FOR LOSSES OR COSTS INCURRED DUE TO CIRCUMSTANCES BEYOND OUR CONTROL. THEREFORE WE STRONGLY URGE TRAVELLERS TO HAVE INSURANCE IN PLACE TO COVER SUCH EVENTS.
SUNRISE APARTMENT, THE BOAT HOUSE, THE STUDIO, at REDBURN HOUSE, LOCHMADDY, ISLE OF NORTH UIST.
Bookings are subject to our following standard terms and conditions which are deemed agreed at the time of booking.
GENERAL
Smoking indoors is strictly prohibited and is against the law. Please clear away all cigarette butts etc.
Fresh towels and linens are provided within the hire and will be refreshed weekly.
Reasonable gas and electric energy use is provided within the hire.
The management will accept no responsibility for thefts or losses from vehicles or otherwise within the grounds.
A baby travel cot and bedding is available upon prior request.
CONTRACTUAL
A contract between you and the owners will come into existence when we receive payment and accept your booking by issuing a confirmation of booking for the holiday dates shown in the rental agreement. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.
A non-refundable deposit of 25% of the holiday price is payable at the time of booking. Bookings made less than six weeks before your arrival date must be accompanied by the full amount of the holiday charge and any refundable damage deposit that may have been requested. In exceptional circumstances such as a health pandemic, deposits (less reasonable allowance for costs) will be returned should the stay have to be cancelled.
The balance must be paid so as to arrive no later than six weeks before the commencement of your holiday. If the balance is not received by the due date then your holiday may be treated as a cancellation and the client will remain liable to pay the balance of the rent.
All cancellations must be immediately notified by telephone and then in writing. If you cancel your holiday more than 6 weeks before it is due to start then your deposit will be forfeit. If you cancel less than 6 weeks prior to the holiday then the full balance remains due and is not refundable.
We strongly advise that you take out comprehensive travel insurance. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation.
Your booking will not be cancelled by the owner except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.
The number of persons using the accommodation at any time must not exceed the previously agreed number. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition. Bookings cannot be accepted from persons under eighteen years of age.
We (the owner) reserve the right to refuse a booking without giving any reason.
We or our representative reserve the right to enter the accommodation at any time to undertake essential maintenance or for inspection purposes.
Tenancies normally commence at 4.00 pm, unless otherwise agreed and guests are required to vacate the apartment by 10.00am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests. Please ensure utensils and crockery is washed and the accommodation is left as clean and tidy as found. The cost of unreasonable and undue cleaning will be charged to the tenants.
Pets or smoking anywhere on the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by pets or smoking will be at the expense of you unless the presence of a small dog has previously been agreed with us.
Damage deposit – In making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party and agree to indemnify us in full for any loss that we may incur as a result.
The security deposit will be returned within 14 days of the end of your holiday less the cost of damage/breakages.Damage to property – Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. In the event that you notice damage in your accommodation please let us know immediately so that we can take the appropriate action. If there have been any breakages during your stay, we would be grateful if you could replace them or advise us before you leave. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage found.
We remind guests to lock the doors and close the windows when they leave the property unoccupied. This requirement applies to all windows which must also be shut overnight to avoid flooding due to the unpredictable island weather.
The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.
Please note that in the event that any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.
The client may in no circumstance re-let or sublet the property, even free of charge, without the owner’s agreement.
The internet connection is available (at no extra cost) subject to technical availability.
The owner shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building or grounds
All of the inventory must remain in the property it was in at arrival and not be taken to another property.
We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.
Any problem or complaint which the client may have concerning their holiday must be immediately reported directly to us/our representatives and we will endeavour to put matters right. Any complaints not reported to us/the property manager at the time and only reported after the client has returned from holiday will not be considered by the proprietor.
We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.
B&B :Terms of Booking & Booking Deposit
By placing a booking with Redburn House Ltd, you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out below, and during your stay you agree to abide by the subsequent conditions as follow. If you have any questions about booking with us, please contact us before making a booking.
Booking Process
To place a booking with us the lead guest must be at least 16 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.
To secure any booking we require a deposit equivalent to 25% of the total cost to be paid in advance
Deposit payments must be 'cleared funds' before a booking can be confirmed. Deposits are non- refundable under the conditions set-out here within.
Payments can be made online / over the phone using debit / credit card as well as by digital bank transfer, cheque or cash deposit. Any charges raised against us by our banks for handling dishonoured cheque's, bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.
All guests agree to respect the privacy and peace of all other staying guests, neighbours and staff at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or staff.
Check-in & Check-out
Generally, guests must check-in and check-out during the times stated below;
Check-in after 16.00pm and before 19:00pm on day of arrival
Check-out by: 10:00am on day of departure.
To accommodate travel and ferry timings, other check-in times may be agreed in advance with the manager.
Contact of our manager on arrival.
PLEASE NOTE THAT SOME MOBILE PHONE NETWORKS HAVE MINIMAL RECEPTION AT REDBURN HOUSE. IN THIS EVENT, ARRIVING GUESTS NEEDING TO CONTACT OUR MANAGER ARE ADVISED TO STAND AT THE FRONT DOOR AND CONNECT TO OUR WIFI IN ORDER TO SEND AN EMAIL.
To connect to our wi-fi, please find Network BTB Hub6-3NTR Password XA3rVT39NLxV
Cancellation, Returned Costs & Non-Arrival Conditions
Guest who need to cancel a booking should contact us as soon as possible. Booking deposits are non-refundable, and guests remain liable to pay the full balance of their booking. The balance must be paid no later than 14 days ahead of arrival as failing to do so will mean that e may offer the accommodation to be re-let.
However, in the event of cancellation made 15 days or more in advance of arrival date, the balance ( or 75% of the total cost ) may be refunded.
If cancellation is only notified 14 days or less in advance of arrival date, then guests are fully liable to pay the full cost and no refund will be issued.
Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and are liable for and will be charged, the full amount of the booking.
It is suggested that guests take out appropriate holiday / cancellation insurance to cover the costs of cancellation.
In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
Internet / wi-fi
The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.
Damages & Lost Property
We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys / fobs will incur a replacement charge .
Any lost property found left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to re-unite lost property with the owners , we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.
Smoking
Smoking of any tobacco products including, but not limited to cigarettes, pipes, e-cigarettes, e-liquids, cigars, snuff or chewing tobacco, is prohibited inside the building.
Parking and Bicycle Rack
Where on-site parking is offered, guests accept that they park their vehicles and cycles at their own risk.
Your Personal Details & Privacy
We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue, details of next destination if they are non-British, Irish or Commonwealth guests. This is in accordance with the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation).
Our policy surrounding the personal details you provide as part of any booking or enquiry through this website / or third party website, including the privacy of those details are explained and set out in our Privacy Policy which you can read here.
Our Right To Cancellation
We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.
REDBURN HOUSE LTD.
JANUARY 2020